Refund policy

Return Policy:

We offer store credits only. If you wish to exchange your item(s), please contact us within 7 days of receiving your items(s) via email at www.shophouseofhart@gmail.com.  You will get a reply with exchange instructions.  We offer exchanges only for store credit issued in the form of a credit to use on Shopify or in store (our app and anything that is sold on Facebook.) Item(s) must be unworn, unwashed, and returned to us in the way they were sent.

If you wish to exchange your item(s): 

*Please email us at shophouseofhart@gmail.com for an exchange authorization.

*Please do NOT return items before getting an authorization by email.

*The buyer will pay shipping to return.

*Exchanges must include the packing slip you received with the items (or printed receipt).  If you don't have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning on a piece of paper. You must include the order number that each item came from. Items without this information will not be accepted. 

*Damaged Items: For All damaged items you have to send a photo to our email letting us know the damage that you have including a photo.

*All Returns must be shipped back and only in store purchases can be returned instore for a credit.  Any Items returned smelling of any fragrance of any kind, smelling of smoke, pets or has pet hair and or appears to be not clean or worn will not be accepted. 

*Please ensure the item is sent back in the plastic bag they were sent in to ensure they do not get ruined in transit.

*Exchanges can take up to 14 business days to process but we work through them as fast as we can to get you your credit ASAP.  FINAL Sale Items are not eligible for a return or exchange including DOORBUSTERS, anything that is discounted, undergarments, jewelry or other items deemed as final sale in live videos, Wall drops, etc. Once your items are recieved you will recieve and email indicating you have been issued a credit.

*If you attempt to return an item thaat does not meet the criteria stated in our return policy, we will not be able to process your return. If we recieve your item(s) and are unable to process your return for some reason we will hold them until you pay for return shipping or we will return to sender! 

*If you have any questions about your item(s) and whether or not your eligible for an exchange/ credit you can email us at www.shophouseofhart@gmail.com

ALL RETURNS: If you meet the criteria above and after you have completed this form, please return items to 118 E 4th ave Ellensburg Wa, 98926

We look forward to serving you and helping you find the best pieces to feel beautiful in your own skin! We love you and bless you! Thank you for your Business, Be Blessed The Harts